Terms & Conditions of Service

1. Agreement to Terms

By accessing our website (privasolutions.io) or entering into a Statement of Work (SOW) with Priva Solutions Ltd. ("Priva Solutions", "Agency", "we", "us"), you ("Client", "you") agree to be bound by these Terms and Conditions. These terms govern all growth engineering, Shopify Plus theme development, technical SEO, performance paid media management, and managed infrastructure services.

2. Scope of Services & Statements of Work

All specific deliverables, timelines, milestones, and fee structures will be detailed in a mutually executed Statement of Work (SOW). In the event of any conflict between these Terms & Conditions and an active SOW, the terms of the SOW shall prevail for that specific engagement.

3. Performance Guarantee Conditions

Where a performance guarantee (e.g., "+35% ROAS Improvement" or "Sub-second Page Load Speed") is explicitly included in a SOW:

• The Client must grant complete administrative access to relevant advertising ad accounts, Shopify admin, and server credentials within 5 business days of kickoff.
• The Client agrees not to alter, override, or disable agency ad campaigns, code deployments, or tracking pixels without prior written approval during the audit and optimization window.
• Performance benchmarks will be measured against the 90-day historical average immediately preceding the SOW start date using verified third-party analytics (Google Analytics 4, Triple Whale, or Shopify Analytics).

4. Intellectual Property Rights

Upon full payment of all applicable fees, the Client retains 100% ownership of all custom Liquid code, Hydrogen React components, bespoke graphics, and ad copy developed specifically for the Client under the SOW. Priva Solutions retains ownership of pre-existing proprietary developer toolkits, starter themes, and reusable code frameworks utilized during development.

5. Service Level Agreement (SLA) & Uptime

For clients subscribed to our Managed Cloud Infrastructure service, Priva Solutions guarantees a 99.99% network and container uptime SLA. Unplanned downtime exceeding the SLA threshold will entitle the Client to service credits as outlined in our SOW terms.

6. Confidentiality & Non-Disclosure

Both parties agree to keep strictly confidential all non-public business information, store sales data, customer databases, trade secrets, and technical documentation shared during the partnership.

7. Contact & Legal Notices

All formal legal notices or questions regarding these Terms & Conditions should be directed to:

Priva Solutions Ltd. - Legal Department
30 St Mary Axe, City of London, EC3A 8EP, UK
Email: legal@privasolutions.io