100% RISK-FREE GUARANTEE 🛡️ +35% ROAS or Page Speed Lift Guarantee on all performance retainers. Claim Risk-Free Audit →
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Priva Solutions
TRUST & TRANSPARENCY

Refund & Guarantee Policy

Effective Date: January 1, 2026  |  Last Updated: August 13, 2026

30-Day Risk-Free Speed & Conversion Performance Guarantee

1. Our Performance Guarantee Philosophy

At Priva Solutions Ltd. ("Priva Solutions"), we operate on a strict results-oriented model. We believe clients should only pay for verified, measurable revenue growth and technical speed improvements. Our performance guarantees are backed by transparent data metrics and clear contractual clauses in every Statement of Work (SOW).

2. Performance ROAS & Speed Guarantee Terms

Where a performance milestone is agreed upon in a SOW:

  • +35% ROAS Improvement Guarantee: If our performance paid media management fails to increase your blended ROAS by at least 35% within the initial 60-day optimization window (provided ad spend and inventory access requirements are maintained), Priva Solutions will waive all agency management fees for the subsequent month or issue a 100% refund of the management fee for that period.
  • Sub-Second Page Load Guarantee: For custom Shopify Plus theme & Hydrogen headless development, if we fail to achieve a mobile Google Core Web Vitals score of 85+ and sub-second page load speeds on tested benchmark pages, we will continue engineering at zero additional cost until the benchmark is met.

3. Free Audit & Consultation Guarantee

All initial 48-Hour Growth Audits, Technical SEO Code Audits, and ROI Calculations are delivered 100% free of charge with zero obligation to hire Priva Solutions. The video teardown and strategic roadmap provided during the audit remain 100% yours to keep regardless of whether you proceed.

4. Managed Infrastructure SLA Credits

Clients enrolled in our Managed Cloud Infrastructure service receive automatic service credits if system availability falls below our 99.99% uptime guarantee during any billing month:

  • 99.0% to 99.98% Uptime: 15% credit applied to next monthly retainer invoice.
  • 95.0% to 98.99% Uptime: 35% credit applied to next monthly retainer invoice.
  • Below 95.0% Uptime: 100% credit or full refund for that month's infrastructure retainer.

5. How to File a Guarantee or Credit Claim

To initiate a performance guarantee review or SLA credit claim, please contact your dedicated Account Lead or submit an official request to our billing team:

Priva Solutions Ltd. - Billing & Guarantees
Email: billing@privasolutions.io
Subject Line: Guarantee Claim - [Your Brand Name]

All claims are reviewed and processed by our executive board within 3 business days.